Mon - Fri, 09 am - 06 pm
Sat, 09 am - 01 pm
- Bulk Billing Physio, Exercise Physiology, and Dietetics Book Today *GP Referral Required
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Working Hours
- 9:00 am - 06:00 pm
- 9:00 am - 06:00 pm
- 9:00 am - 06:00 pm
- 9:00 am - 06:00 pm
- 9:00 am - 06:00 pm
- 9:00 am - 01:00 pm
- Closed
Patient Information
Welcome to Racecourse Road Family Health – Pakenham. We’re committed to delivering high-quality care in a safe and supportive environment. This page provides essential information for new and returning patients.
What You’ll Find Here:
How to Book an Appointment
What to Bring to Your Visit
Patient Rights & Responsibilities
Billing and Insurance Information
Medical Records & Privacy
FAQ
How to Book an Appointment?
You can schedule an appointment in three ways:
Online: Click Here to Book Appointment
By phone: Call us at 03 9373 3333
In Person: Visit us during operating hours at 2A Cameron Way, Pakenham, VIC 3810
Online: Click Here to Book Appointment
By phone: Call us at 03 9373 3333
In Person: Visit us during operating hours at 2A Cameron Way, Pakenham, VIC 3810
What to Bring?
Please bring the following items to your appointment:
Valid photo ID,
Insurance card (if applicable),
List of current medications,
Previous medical records or test results (if relevant)
Patient Rights & Responsibilities
We are committed to your dignity and well-being. Learn about your:
Rights: Privacy, Informed Consent, Respectful Care
Responsibilities: Being Honest with your provider, Arriving On Time, Following Care Plans
Billing & Insurance
We accept most major insurance providers. For uninsured patients, we offer flexible payment plans. Questions about billing? Contact us for more details
GLA:D® Program for Hip and Knee Osteoarthritis
Racecourse Road Family Health is a registered provider for the GLA:D® Australia program, with a certified physiotherapist available to support patients with hip and knee osteoarthritis.
GLA:D® stands for “Good Life with osteoArthritis in Denmark” and is an education and exercise program developed for people experiencing hip or knee osteoarthritis symptoms. The program was introduced to Australia to help people better manage osteoarthritis through education, exercise, and ongoing support.
What Does the GLA:D® Program Include?
The GLA:D® Australia program may include:
- An initial appointment to explain the program and assess your current functional ability
- Two education sessions about osteoarthritis, treatment options, and self-management strategies
- Group exercise sessions twice a week for six weeks
- A 3-month review with your clinician to discuss progress and goals
- Follow-up questionnaires at registration, 3 months, and 12 months to help monitor outcomes
The program is designed to help patients improve joint confidence, strength, movement, and their ability to self-manage osteoarthritis symptoms.
Who May Benefit from GLA:D®?
GLA:D® Australia may be suitable for people experiencing hip or knee pain, or symptoms of osteoarthritis. Your clinician will assess your individual needs and discuss whether the program is appropriate for you.
You do not need a doctor’s referral to participate in GLA:D® Australia. However, some eligible patients may be able to use Medicare funding for assessments or related services where referral requirements are met. Private health claims should be discussed directly with your health insurer.
To learn more or book an appointment with our certified GLA:D® physiotherapist, please contact Racecourse Road Family Health on 03 9373 3333 or book online.
Medical Records & Privacy
Your health information is protected by law. You may request copies of your records by submitting a Medical Records Request Form.
Frequently Asked Questions
Please arrive 15 minutes early to allow time for check-in.
Yes! Please write an email to info@racecourseroadfamilyhealth.com.au
Please notify us at least 24 hours in advance to avoid a cancellation fee.
