Mon - Fri, 09 am - 06 pm
Sat, 09 am - 01 pm
Message
Working Hour
- 9:00 am - 06:00 pm
- 9:00 am - 06:00 pm
- 9:00 am - 06:00 pm
- 9:00 am - 06:00 pm
- 9:00 am - 06:00 pm
- 9:00 am - 01:00 pm
- Closed
Patient Information
Welcome to Racecourse Road Family Road. We’re committed to delivering high-quality care in a safe and supportive environment. This page provides essential information for new and returning patients.
What You’ll Find Here:
How to Book an Appointment
What to Bring to Your Visit
Patient Rights & Responsibilities
Billing and Insurance Information
Medical Records & Privacy
FAQ
How to Book an Appointment
You can schedule an appointment in three ways:
Online: Link to Book Appointment
Phone: Call us at 03 9373 3333
In Person: Visit us during office hours at 2A, Cameron Way, Pakenham
What to Bring
Please bring the following items to your appointment:
Valid photo ID
Insurance card (if applicable)
List of current medications
Previous medical records or test results (if relevant
Patient Rights & Responsibilities
We are committed to your dignity and well-being. Learn about your: Rights: Privacy, informed consent, respectful care Responsibilities: Being honest with your provider, arriving on time, following care plans
Billing & Insurance
We accept most major insurance providers. For uninsured patients, we offer flexible payment plans. Questions about billing? Contact us for more details
Medical Records & Privacy
Your health information is protected by law. You may request copies of your records by submitting a Medical Records Request Form.
Frequently Asked Questions
Please arrive 15 minutes early to allow time for check-in.
Yes! Please write an email to info@racecourseroadfamilyhealth.com.au
Please notify us at least 24 hours in advance to avoid a cancellation fee.